Use our troubleshooter if you’re experiencing slow speed after … FTTP Phone Line - How does it work? my phone is plugged into tel1 on the ONT and works fine. They won't just slap it in and you're stuck with it. Maximum of 2 devices may be used simultaneously. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. BT Sport on BT TV with BT Broadband. Once the PSTN is retired then … 15h28 9h57 I suspect changes are occurring as “Line rental included” is suppressed on some products and not others. According to the useless online chat people it will be fibre voice, although it never mentioned it when I ordered it! With FTTH the phone line is handled by a VOIP service – so it comes down the Fibre line. 8h44. ‎01-04-2018 Your fibre home phone service should now be up and running. Can anyone help as to why i have still not received an email? As FTTP doesn't need a normal phone line to enter the home as traditional broadband does, EE don't need to offer a landline to get customers connected. I know for a fact i selected the right one and when i checked out i qualified for this offer. 6. ‎08-02-2020 24 month contract. Announcements, Guides & Community Updates. I have had to make numerous phone calls and my question is still not answered! on Mobile. BT Sport App: New 24-month BT Broadband contract required. I had two orders cancelled by BT – the first because they couldn’t move my Sky number on to a VOIP fibre line. ‎01-04-2018 With my order there was a promotion where i would get a Google Chrome cast and Google Stadia. - edited ‎08-02-2020 BT Sport. The BT OpenReach modem has a phone line cable which would usually be connected to the phone. If you don't have a dial tone on your line after following these steps, please check: Your phone … ‎13-02-2020 For the second they attempted to move my number over to a BT copper line… There are plenty of those. Once FTTP is up and running I can cancel my FTTP with BT AND cancel my phone line with BT? Yes, BT are offering a Fibre Home Phone service which gives a digital phone line over FTTP. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. Do I need to let you know, when that is cancelled so that plusnet don't take my account down when they see the BT line is cancelled? Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) … There is usually a £70 fee for activating an existing line that is provided by BT or another provider, and a £140 fee for installing a new line. Can I cancel BT phone line? If this isn't required, then what do I need in order to stay and keep the FTTP … You do need a phone line with your broadband. You will get a computer voice telling you the phone number of this line. Things to bear in mind when considering where's best for your equipment: You maybe able to have them install the equipment near to your TV based on Part 4. 19h23. Plug a phone into the copper line and dial 17070. Sorry for the problems you've been having. The pair is still connected to the exchange, which means you could order a new … Thanks for that info Starwire, I happened to talk to The FTTP retail sales team today on 0800 587 4787 but I got someone who seemed to know nothing about FVA and number porting, or maybe was reluctant to tell me anything as we are just waiting for our FTTP … BT Sport on BT TV with BT Broadband. See: Private messages, on Not just with BT but all ISP's. ‎14 Nov 2020 03:34 PM When you put the order in for FTTP did you not have to give a landline number, even though you don't have to use the landline this is how your service provider knows their is a broadband service on the line. 18h52, on Your friend will be paying line rental to BT as they don’t offer FTTP without line rental unlike other providers such as Zen. ‎08-02-2020 - edited When I asked do I need a phone line he said no. The moans about paying line rental by those who don't use their landline have been a constant for some years and BT now appears to have launched FTTP options without a landline phone. The BT web site is currently confusing in FTTP Post Code areas. Requires minimum 400kbps line speed or good Wi-Fi/3G/4G and a compatible device. I was passed from one advisor to another trying to cancel the TV. 9h59. If there is a copper connection then that will remain for the phone line. Alas there are no big savings, in fact with BT … You can only access BT Sport in the UK. We are with BT so when FTTP became available to order we moved everything over to it, including the phone line. 13h19. That number should be on your order, which may be waiting to close. On their FTTC and G.fast plans, … ‎01-04-2018 on On the day of my installation the engineer arrived and installed my fibre. Openreach is investing in Copper, Superfast, Gfast and Ultrafast ultra reliable Full Fibre broadband for homes and businesses across the UK. Hi i am really unhappy with the service i have so far received from BT. I’m just a bit confused as to how the voice service setup works. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP ONT or via the Public Switch Telephone Network and will be on the traditional phone Socket in your house. Now from your home phone, dial 142599 between 8.30am and 4pm and listen to the message. I’ve just ordered FTTP Infinity 2 which will be supplied overhead from the telephone pole across the road. If you’re a BT Consumer Customer then as said you will/must have a phone service that runs parallel to the FTTP Circuit, either delivered via Fibre Voice Access through the FTTP … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I appreciate its complex as BT has FTTP on demand and rollout-conversion where FTTC and FTTP … The next day i spent over an hour on the phone once again trying to cancel my BT TV. The advisor stated i could only cancel once my BT TV was activated and this was going to be on the 7th February 2020. 15h29. Finally decided to move my FTTP from BT to Sky but I’m now a little confused about the phone line, wondered if anyone else has done this and can advise please? 19h06, on Some BTC customers use copper wire for the phone and some use the FTTP … BT Sport with BT … Explain to him/her what you want, they're a good bunch and will do their best for you. I don't have a phone as have it purely for broadband purposes. Calling features for your BT phone line Choose from call diversion, call waiting, ring back when free, call-barring, 3-way calling, reminder call, and call sign. 8h50, on Cheapest/easiest option will be to ask BT to add on a suitable calling package and plug in a phone … There would still be a phone number associated with your connection even if you do not need it physically connected which is what the engineer was asking. 19h32, on Re: Phone Line Required for FTTP? When i stated the Openreach engineer stated i didn't need one the reply was some contractors do this. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Note that I beleve the process is now in 1 stage not two. BT Sport with BT TV: £15.00 a month. ‎01-04-2018 Is this correct? Re: Confused about phone line with Full Fibre FTTP package @iniltous You are almost correct there. ‎01-04-2018 Got the BT FTTP 900mbps package over a week ago but its barely any faster than my old FTTC package from plusnet! TV. You can only access BT Sport in the UK. All I want to do is cancel my TV Package. on If not and you want the ONT behind it then they’ll have to run the cable over skirting boards and around door frames. I tested it out when engineer installed it and showed him it was only connected at … He then said he will add it on so i don't need to worry and i will receive an email in a few days. 8h00 A couple of days after my order i called up as i wanted to cancel the BT TV i added as i found out that the BT Sport was not 4k HDR on the You View Box. The "I want what I pay for" types when their service isn't   actaully actually affected but for the speed test result. As you have been having so many problems and are no further forward we can pick this up and understand what has happened with your order. on ‎01-04-2018 _____ If you think I helped please feel free to hit the "Thumbs Up" button below. 3. Even though I don’t want one. Today I have tried to cancel my BT TV as I no longer want it and the advisor has stated I can’t cancel until a phone line is installed. 21h13. ‎13-02-2020 When i asked about phone line he stated it wasn't required for fibre. 8h14. Once all that is set up, Plusnet FTTP trial works fine for £22.49 a month, with no phone … The main reason for moving everything over to fibre was our copper line is in very poor … BT usually only order an OGEA Product, that’s Broadband and keep your phone line on the Copper Network. 21h01. ‎13-02-2020 Hi everyone, I've just ordered a BT full fibre product as my area has just in the last week been enabled, (late 80s house with existing FTTC copper phone line) and I'm wondering how the phone calls will be delivered, will the existing copper line … 7h49. You’re best of having your NTE next to the ONT as well otherwise you’ll have a secondary cable trailing to the window ledge your sockets currently on. Sorry, what’s legacy FTTP? 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